OUR CUSTOMER CHARTER IS OUR COMMITMENT TO YOU

As part of the OPI Group, OPI Rentals adheres to the Group Customer Charter. It has been derived out of our experience of client’s needs and aspirations of the levels of service that is required for complete satisfaction within the holiday marketplace.

Each employee has been assessed on their ability to deliver our charter and understand the importance of delivering exceptional quality.

We know you value good customer service

Our aim is to give you the best service we can. Our Customer Charter tells you what you can expect from us. It also tells you about how we keep an eye on ourselves by measuring whether we are meeting our commitments to you.

Customer Charter

Courteous And Professional

• OPI Staff are easily identifiable in their apparel.
• We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time where possible.
• All matters will be treated in confidence. Our Staff will deal with your enquiry with experience and discretion.

Easy To Do Business With

• We will be determined in the way we deliver our service and treat all clients of OPI equally.
• We will provide services accessible to all our customers.
• Where we are not able to provide information, we will liaise with the necessary organisations on your behalf to get your enquiry resolved.
• Our staff speak a wide variety of languages in addition to English.
• Our website has easy navagation and search facilities.
• We have multiple channels of communication.

Responsible and Accountable

• We will be responsible and accountable for the accuracy and quality of our work and are committed to investing in our staff development so we can help you more efficiently.
• We will respond to any formal complaints about OPI Rentals within 7 working days.
• We are committed to the corporate aims for customer care and will deliver within these agreed standards.